Community

Customer care and consideration for the communities in which we work is part of everything we do at Drainforce.

We focus on providing first class customer service. Key objectives throughout the lifecycle of our projects include minimising disruption and informing the community about the services we are delivering, which helps them understand that the work is temporary but the benefits last a lifetime for the community. Our teams are actively engaged through contact such as home visits, setting up drop-in centres and using information posters that illustrate the work we will be carrying out in their neighbourhood.

We aim to enhance the local communities in the areas we work, to provide a lasting positive impression of both ourselves and our customers. It is this focus that has led to Drainforce being recognised, as for various client and industry accolades.

We also like to get involved with communities further afield which has demonstrated by our fundraising for WaterAid to help communities access safe water and sanitation in 26 countries around the world. Our teams also volunteer locally to assist with community projects or to simply make someone’s day a little easier. An example of this was in August 2020, when some our team in Bridgend helped a local Doctor move house during the Coronavirus pandemic so that he could get back to the hospital quicker.